Dear Value Clients/ Partners & Friends,

In less than a few weeks’ time, COVID-19 has changed the way we live and work. Businesses, large and small, have had to grapple with unprecedented challenges, including orders to close or significantly curtail operations in order to stem the transmission of the corona virus. Often, these orders have not been clear or businesses are unsure whether they fit in a category that is deemed essential, life sustaining or other similar category that permits them to continue to operate. Or, the business believes that it is necessary for it to continue to operate for reasons that may not have been apparent to the governmental authority issuing the order.

We’ve made the difficult decision to close all our current permanent and temporary branch locations to help mitigate the spread of COVID-19. This is obviously a fluid situation, so we’ll be monitoring and adjusting our plans and timeline accordingly.

This is a tough call for many reasons. Our amazing offline editors are not just employees—they are the living embodiment of our brand and ethos, and hosts of sorts.

So, what now? How can we all stay together and stay connected during this frightening and highly uncertain time? Can we still find ways to bring joy to people’s lives, at a time when it’s needed more than ever? Here’s what we have in mind so far:

* Join us on social: Our @glossier team wakes up every day excited to keep the conversation going on Instagram and Facebook. Whether we’re giving voice through beauty or finding other ways to stay positive through this difficult time, we’re looking forward to connecting. DM us! Talk to us and others in the comments section. I’ll meet you there.

* Our incredible online editors, the gTEAM, are standing by to bring that personal touch to your shopping experience. Our HQ team, now 250 people, has been working hard since 2014 to create the ultimate beauty e-commerce experience.

To everyone reading: We’re not alarmists, we’re realists. While this may not be the right decision for every company, it’s the one where we feel we can make an impact. To fellow business owners, remember your core values during this time—this is when they matter most. To our customers and community, remember the power of adaptability. Stay present, be responsible, and try to lean into warmth and openness when you want to close off and pull down the shades. This is a time for us to remember our humanity.

Thưa quý Khách hàng, quý đối tác và bạn bè của Công ty Santa tại các bang của Mỹ và Việt Nam, chúng tôi cũng rất lấy làm tiếc và buồn vô hạn khi phải đối diện với đại dịch Covid-19 và chấp nhận những sự kiện bất khả kháng; thời gian có thể đã nhiều tháng và các chuyên gia báo rằng có thể kéo dài đến cuối năm, cũng như để lại những hệ quả nặng nề cho các công ty và người dân. Chúng tôi mong quý Khách, đối tác, bạn bè … vô cùng cảm thông cho chúng tôi, các vụ việc, hồ sơ, quá trình thủ tục .v.v.. đều hầu như đã chậm lại, hủy bỏ hoạc khước từ.v.v.. Đây là những sự kiện bất khả kháng the và theo các qui định của các hệ thống pháp luật, tuy vậy, chúng tôi đang cố gắng hết sức từng ngày để có thể mang đến những giá trị tốt đẹp khác cho quý Khách, đối tác và bạn bè.

Best regards/ Trân trọng.
Dated: June,2020 / Tháng sáu của năm 2020.
On behalf of Santa International / Thay mặt cho Công ty Santa Quốc tế
Doctorate/Attorney-TS.LS Danny Duy.

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GLOBAL CHALLENGE. WORLD CLASS RESPONSE.